- Submit A Repair Answer a few questions in order to have your product diagnosed and repaired.
- How It Works Find out more about the repair process.
- Warranty Information Warranty Conditions & Exclusions
Fill in the information below
How it works?
Call & Collect
After submiting your repair request, a Priceguru after sales agent will contact you in order to organise for the pick up of your product.
Dispatch & Diagnostic
Once your product has been collected, it will be dispatched to the authorised service center for a diagnostic.
Repairs
Repairs that fall within the product warranty will be entirely covered. If the product has been misused or warranty has expired, then the product repair will be at the customer expense.
Delivery
Once your product has been repaired, we deliver to your home or office; or if product was dropped off at our head office, you will be informed that it is ready to be collected.
GENERAL TERMS & CONDITIONS OF WARRANTY
Warranty Period
The warranty is non-transferable and is allowed to the user whose name appears on the warranty sheet.
Warranty Conditions & Exclusions (non exhaustive)
The warranty is limited to authentic & original products which have not been affected by any misuse, negligence, alteration, repairs or modification of any possible nature. Warranty does not cover damages such as:
- Any stock arising as a result of physical damages caused to the products.
- Any oxidation arising as a result of contract with any form of liquid.
- Any damages caused by normal wear & tears arising from usage.
The warranty is subject to using the product in compliance with the purpose and to the specification of notices and the user’s manual delivered with the product, including the obligation to operate the equipment in accordance with the Manufacturer’s Limitation of liability.
The warranty is limited in case of impossibility of supplying products (part & swaps units) similar to the faulty unit/part due to the products being discontinued from production or to any other reason beyond our control. In such cases, the Manufacturer reserves the right to propose an exchange equipment of the discontinued product as warranty compensation.
The warranty does not give user the right to claim in case of damages, even in cases of following restrictions: unemployment, operations, trading losses, prevention of possession, work interruption or by referring to primary or secondary contractual obligations or any other causes. In no event shall Price Guru Ltd. be liable for incidents or consequences, damage of any nature whatsoever, including but not limited to lost profits or commercial loss, to these extents those damages cannot be claimed by law.