Delivery

Our policy is delivery within 3 business days. Some products are entitled to SAME DAY or NEXT DAY Delivery. This is only applicable for Pre Purchase orders and not applicable for Hire Purchase Orders.

Customer pick up at office – Free of Charge (we are not offering pick up at office for health and safety reasons during COVID-19) Deliver to customer – Rs250 (if purchase is under Rs3000)

1 to 3 Days (Express Delivery)

Yes, this option can be chosen at the checkout step. You will be notified when your items arrive at the pickup station. 1.Price Guru Office Monday – Friday - 9:00 – 17:30 Saturday - 9:00 – 13:30 Sunday - CLOSED Public Holidays - CLOSED

We do our best to deliver on time. If in some exceptional case we are late, we will then inform you proactively. I haven't received the invoice for my order. What do I do? A soft copy of your invoice is automatically sent to your by email on your registration email address. In addition you can also retrieve your invoice by Clicking on MY ACCOUNT and then on My Orders & Invoices. If required you can also contact our Customer Service Support Team on [email protected] so that they can send you a copy of your invoice if required.

You can request for your order to be delivered to a different address, before your order is shipped. Customer Satisfaction is our priority! Send us your special request on one of the following : 263 70 82 [email protected] Send a message on Priceguru Facebook Messenger

Certain products such as Large Appliances are not eligible for collection. These products need to be delivered to a home or business address. I found the package open and the product seal broken on delivery. What should I do? You should always refuse to accept any open package, as we will not accept returns of electronics products unsealed (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Care – 263 70 82

We reschedule your delivery 3 times and after that if we still can’t reach you, your order will be cancelled. Will somebody contact me before delivering the package to my location? Yes, our delivery agent will contact you to confirm your availability and exact location. Can my parcel be delivered to an office address? Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your 'shipping address' during checkout. My package is prepaid. Do I need to show any document when collecting it? Yes. You will have to show your ID card to the delivery agent upon delivery. It can also be your Passport.

Your order will arrive by the estimated delivery date provided in your payment confirmation email or SMS, so you know when to expect the delivery. If you have received your SMS and will not be available, please click on reschedule on the link sent to you. Can I choose a specific time or day for my delivery? You can choose the date but not the time. How are Large Appliances delivered? Large appliances and Air conditioners are delivered by the supplier’s delivery agents.

We do not ship outside of our country at this time; we do however ship to Rodrigues. I have a complaint about the delivery rider who came to deliver my order. What should I do? We apologies for the inconvenience caused, please get in touch with us on 263 70 82 so we can give you better service.